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#Data Deletion Instructions

Last updated: September 3, 2026

This page explains how to request deletion of your personal data from the Vatio AI agent platform (vatio.ai, operated by Wolf Technology SpA), and applies to everyone described in our Privacy Policy: people who message an AI agent built on Vatio over WhatsApp or an embedded web chat widget ("End Users"), and developers who sign up to build and run agents ("Platform Users").

#If you messaged an agent on WhatsApp

If you're contacting us about a conversation you had with a business's AI agent, there are two ways to stop and remove your data:

  1. Stop future messages immediately — reply UNSUBSCRIBE (all capital letters, nothing else) to any message from the agent. This is enforced automatically and takes effect right away: the agent will not send you another message unless you reply SUBSCRIBE to opt back in.
  2. Request deletion of your stored data — UNSUBSCRIBE only stops new messages; it does not by itself erase what's already stored. To have your phone number, profile name, and message history deleted, email [email protected] from any address, or message us at the contact below, with:
    • the WhatsApp phone number you messaged from, and
    • the name of the business/agent you were talking to (if you remember it).

If you'd rather go directly to the business you were messaging, that works too — as the Workspace Owner, they can ask us to delete your data on their behalf, or may handle it themselves per their own process.

#If you have a Vatio account (developer / Platform User)

Email [email protected] from the address on your account and ask us to delete your account. We'll delete your account data (profile, OAuth identities, sessions, and API tokens) and permanently purge every workspace you own — its agents, conversations, contacts, and configuration — the same way closing a workspace already works: a 30-day grace period, then permanent deletion, so a mistaken request can still be reversed if you contact us in time.

#What happens after you ask

We verify the request came from the right person, then delete or anonymize the data covered by the request. We'll confirm by email once it's done. For most requests this takes a few business days; complex requests may take longer, consistent with the timelines described in Section 8 of our Privacy Policy.

Some data may be kept longer where the law requires or permits it (for example, records needed to investigate fraud or abuse, or logs already scheduled for automatic deletion on their own retention schedule) — see Section 6 of the Privacy Policy for exact retention periods.

#Contact

Wolf Technology SpA Antonio Bellet 193, Of. 1210, Providencia, Región Metropolitana, Chile Data deletion requests: [email protected]

For the full picture of what we collect, why, and your other rights (access, correction, portability, objection), see our Privacy Policy.