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#Vatio Terms of Service

Last updated: September 3, 2026

These Terms of Service ("Terms") are a contract between you and Wolf Technology SpA ("Vatio," "we," "us," or "our"), the operator of the Vatio AI agent platform (vatio.ai and related subdomains, the "Service"). By creating an account, deploying an agent, or messaging an agent built on Vatio, you agree to these Terms.

If you are messaging an AI agent on WhatsApp or through an embedded web chat widget without a Vatio account of your own, the parts of these Terms that apply to you are Sections 1, 3, 6, 7, 9, and 11–15. If you are a developer or business building and deploying agents on Vatio, all of these Terms apply to you.

#1. The Service

Vatio lets Workspace Owners (our customers — developers and businesses, "Platform Users") configure and deploy AI agents ("Agents") that talk to the Workspace Owner's own end users ("End Users" or "Contacts") over the WhatsApp Business Platform or an embedded web chat widget. Platform Users sign up, create one or more Workspaces, connect a WhatsApp number or embed the chat widget, and configure an Agent's behavior, knowledge, and integrations.

We provide the platform, hosting, and AI-routing infrastructure. We do not review or approve an Agent's configuration or conversations before they go live, and — except as described in Section 6 — we do not control what a given Agent says to a given End User.

#2. Accounts

You must provide accurate information when creating a Platform User account, and keep your credentials (password/OTP access to your email, or your Google/GitHub OAuth account) confidential. You're responsible for activity that happens under your account. Tell us right away at the contact in Section 15 if you suspect unauthorized access.

You must be at least 16 years old, or the minimum age of digital consent in your jurisdiction if higher, to create a Platform User account. The Service is not directed at children, and Workspace Owners are responsible for ensuring their own Agents comply with applicable children's privacy laws.

#3. Acceptable use

You agree not to use the Service to:

We may suspend or terminate access for a violation of this section, including a Workspace or Agent found to be in breach, without that being our exclusive remedy.

#4. Workspace Owner responsibilities

If you create a Workspace, you are responsible for:

#5. Fees

The Service is currently offered to Platform Users free of charge. We may introduce paid plans, usage limits, or fees for some or all features in the future; if we do, we'll give you reasonable advance notice, and continued use of a feature after that notice takes effect constitutes acceptance of the applicable fees. [PLACEHOLDER — replace this section entirely once billing exists, with pricing, payment terms, refunds, and what happens to a Workspace on non-payment.]

#6. AI-generated content

Agent responses are generated by third-party AI models we route requests to (see our Privacy Policy for the current list of providers). AI output can be inaccurate, incomplete, or inappropriate for a given context. We do not warrant the accuracy, completeness, or fitness of any AI-generated response for any particular purpose. AI output is not professional, medical, legal, or financial advice.

Workspace Owners are responsible for reviewing whether an Agent's configuration is appropriate for how it's deployed, and for not relying on Agent output in a context where an inaccurate or inappropriate response could cause harm, without adequate human oversight or safeguards.

#7. Third-party services

The Service integrates with, and depends on the continued availability of, third-party services including the WhatsApp Business Platform (operated by Meta Platforms, Inc.) and the AI model and infrastructure providers listed in our Privacy Policy. Your use of WhatsApp is also governed by Meta's own terms and policies, which are independent of, and in addition to, these Terms. We are not responsible for the acts, omissions, downtime, or policy changes of any third-party service.

#8. Intellectual property

We own the Service, including its software, design, and branding, excluding content you or your End Users provide. You retain ownership of the content you input into the Service (prompts, knowledge base material, and integration configuration) and grant us a limited license to host, process, and transmit it as necessary to operate the Service for you. We may use aggregated, de-identified data derived from operating the Service (for example, to monitor performance or reliability) that does not identify you or any End User.

#9. Termination

You may stop using the Service, or delete a Workspace, at any time. Deleting a Workspace discards it immediately and permanently purges its data (Agents, conversations, Contacts, and configuration) 30 days later, unless you restore it before then — see Section 6 of our Privacy Policy for the exact retention schedule, and our Data Deletion Instructions if you want to request deletion sooner or are an End User asking on your own behalf.

We may suspend or terminate your account or a Workspace, with or without notice, for a violation of Section 3, a legal requirement, or a risk to the Service, other users, or third parties. Sections 6–8 and 10–15 survive termination.

#10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any Agent response will be accurate. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

#11. Limitation of liability

To the maximum extent permitted by law, Wolf Technology SpA will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages. Our total liability for any claim arising out of or related to the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) [PLACEHOLDER — a fixed cap amount, to be set with input from counsel and, if it exists, insurance coverage]. Nothing in these Terms limits liability that cannot be limited under applicable law.

#12. Indemnification

You agree to indemnify and hold Wolf Technology SpA harmless from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your Agent's configuration or conduct, or your violation of applicable law or a third party's rights — except to the extent caused by our own breach of these Terms or applicable law.

#13. Changes to these Terms

We may update these Terms from time to time. We'll post the updated version at this URL with a new "Last updated" date, and where changes are material, we'll provide additional notice (e.g., by email to Platform Users or a notice on the Service). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

#14. Governing law and disputes

These Terms are governed by the laws of the Republic of Chile, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Santiago, Chile, except where applicable consumer-protection law in your jurisdiction requires otherwise. [PLACEHOLDER — confirm with counsel whether an arbitration clause is wanted instead, and whether this needs jurisdiction-specific carve-outs given End Users are currently spread across North, Central, and South America per the Privacy Policy.]

#15. Contact us

Wolf Technology SpA Antonio Bellet 193, Of. 1210, Providencia, Región Metropolitana, Chile General inquiries: [email protected]